Return & Exchange Policy
At Shooo.pk, we value our customers and aim to provide the best quality preloved branded shoes. Please read our Return & Exchange Policy carefully before placing an order.
1. Return & Exchange Eligibility
Return or exchange requests are only accepted in the following cases:
Wrong item delivered
Wrong size delivered
Customer Size Selection Note
If a customer selects the wrong size themselves and faces a fitting issue, return or exchange may be allowed only once, under the following conditions:
Customer will bear full return shipping cost
Additional packaging / handling charges will apply
2. Return & Exchange Conditions
Requests must be submitted within 7 days of receiving the product
Shoes must be returned in the same condition as delivered:
Unused
Undamaged
With original packaging
Products showing signs of wear, washing, or damage will not be accepted
3. Return & Exchange Process
Contact our support team via WhatsApp: 0339-0809004 for approval
After approval, the customer must send the product at their own cost to:
Shooo.pk – Returns Department
(Return address details will be shared after approval)
For customer-side size mistakes, extra packaging and handling charges will be informed during approval
⚠️ No return or exchange will be accepted without prior approval
4. Exchange Policy
Exchange is guaranteed only if Shooo.pk delivers the wrong item or wrong size
In case of customer size selection error, exchange may be approved after payment of:
Return shipping charges
Packaging / handling charges
5. Refund & Delivery Charges Policy
Refund Amount:
Only the price of the shoes will be refunded once the return is approved.Standard Delivery Charges:
A fixed delivery charge of Rs. 250 is non-refundable and will be deducted from the refund amount in all return cases.Free Delivery / Discounted Orders:
If the order was delivered with free delivery, discount, or special offer, and the customer returns the product,
Rs. 250 delivery charges will still be deducted, and the remaining amount will be refunded.Inspection Mandatory:
No refund, exchange, or replacement will be processed until the returned product has been properly inspected by Shooo.pk.Condition Check:
If the returned item is found used, damaged, or incomplete, the return will be rejected and the item will be sent back to the customer.
6. Important Notes
Delivery charges are non-refundable under any circumstances
No return/exchange without prior approval
Used, damaged, or incomplete items will not be accepted
Shooo.pk reserves the right to approve or reject any return or exchange request based on policy compliance
7. Contact Us
For Return & Exchange requests or support:
📱 WhatsApp: 0339-0809004
📧 Email: shooo.contact@gmail.com